1. Information About Us
1.1 We operate the website auntyacid.com. We are Ruby Moon, a company registered in England and Wales under company number xxx and with our registered office at xxx. Our VAT number is GBxxx. References in these terms and conditions to ‘We’ is to Ruby Moon Ltd. Email: [email protected]
2. Your Status
2.1 If you are under the age of majority in your province or territory of residence you will need permission from an adult to set up a paid account on Aunty Acid.
2.2 By purchasing a membership through our site, you confirm you are over the age of majority in your province or territory of residence or have parental permission.
2.3 We reserve the right to cancel Membership accounts which have not been purchased by the bank account holder.
3. Hhow The Membership Contract Is Formed Between You And Us
3.1 To become a Member, you will be guided through following steps
- Select the country where you live;
- Select one of the following Membership options:
- one month recurring;
- six month recurring;
- twelve month recurring; or
- You will then be taken to the Aunty Acid Secure Payment Page where you will need to enter your account information and accept these terms and conditions;
- You will receive a message saying your payment is being processed;
- You will receive an email confirming receipt of the payment.
3.2 The contract between us will only be formed when we send you an email confirming receipt of the payment.
4. Prices And Additional Charges
4.1 We determine the price of Memberships and the price notified to you in the subscription process will be the current price for that subscription; we reserve the right to change the Membership prices from time to time. We may run promotional offers where we sell memberships at discounted prices or offer packages of different lengths from time to time.
4.2 In the event we make changes to the price of your Membership, we will give you at least one month’s notice by email. This applies to one month recurring, six month recurring and twelve month recurring Memberships only. Any changes to the price of single payment twelve month Memberships will only apply to customers who sign up for a new single payment twelve month Membership following the date of the price change.
4.3 The current prices of Memberships for re-joining Members are notified to you during the Membership subscription process. As for new Members, re-joining Members will pay the current prices as notified in the Membership subscription process (subject to the changes from time to time noted above). We are not obligated to offer you the same price as your previous Membership, nor any price which may have been available to new Members during your previous Membership.
4.4 Membership fees are inclusive of VAT or equivalent local sales tax.
4.5 Credit card providers may require you to pay additional charges for cross-border Membership transactions (“Credit Card Charges“). Credit Card Charges are your responsibility. We do not receive Credit Card Charges and are not responsible for them. Please contact your credit card provider for more information.
5. Payment Methods
5.1 Memberships can currently be purchased using the following currencies:
- in Pounds Sterling (GBP) for customers in the UK (excluding Eire);
- in US Dollars (USD for customers in the US and in the rest of the world .
5.2 All Membership purchases are processed by secure payment processors. Membership purchases will be displayed on your billing statement as AUNTY ACID MEMBERSHIP.
5.3 Membership fees for countries outside of the UK, EU, Australia, New Zealand, Canada and the US will be converted to the currency where the customer is based at the time of online purchase by the customer’s financial institution or credit provider.
5.4 We accept a variety of different payment methods and will continue to expand the range in the future.
6. Cancellation Policy
6.1 You can cancel your membership at any time by:
- logging into your Aunty Acid account, clicking your username in the top-right corner of the screen, then clicking the “Membership details” tab and finally clicking on the link that says “click here to cancel your membership”; or
- contacting our customer service team at [email protected]
6.3 On cancellation of your one month recurring, six month recurring, or twelve month recurring Membership, we will cease taking payments from your account. You will remain a Member until the last day of the period which you have paid for and you will not receive a refund of your payment for that period.
6.4 If you have a twelve month recurring Membership we will send you a reminder one month before your next payment is due to remind you of your right to cancel your Membership.
6.5 We reserve the right to cancel any paid up twelve month recurring Membership package if you have not logged into yourAunty Acid account for a period of more than three consecutive months.
6.6 We reserve the right to cancel any paid up membership without a refund upon breach of the site terms and conditions
Memberships are non-refundable and non-transferable.
8. Changes To Membership Packages
8.1 Membership packages can only be changed through:
- Cancellation; or
8.2 Membership packages may not be changed through transferral or renewal.
9. Membership Expiry
9.1 All recurring Membership packages automatically renew to ensure uninterrupted service unless you cancel your Membership package as described above.
10. Member Benefits Upon Expiry / Renewal
All Membership benefits will be stored and reinstated upon Membership renewal.
11. Site Security
11.1 We use PCI DSS compliant third party payment providers and we do not store any credit card or bank account information.
11.2 All credit card and bank account data transferred between the Aunty Acid website and our payment providers is encrypted prior to transmission in accordance with industry secure payment standards.
12. Limitation of Liability
If either of us fails to comply with these Terms and Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which we or you could reasonably foresee would result from the failure to comply with these Terms and Conditions at the time we entered into this contract with one another. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or any other liability that English law does not allow us to exclude or limit.
You accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by making it available on auntyacid.com. You agree to this electronic means of communication.
14.1 If any court or competent authority decides that any of the provisions of these Terms and Conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
14.2 A person who is not party to these Terms and Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
15.3 These Terms and Conditions contain the entire agreement between us in relation to your Membership. You acknowledge that you have entered into these Terms and Conditions without relying upon any promises or statements other than those specifically set out in these Terms and Conditions. Use of auntyacid.com as a Member remains subject to the site terms and conditions.
16.4 These Terms and Conditions shall be governed by English law and you and we both agree to the non-exclusive jurisdiction of the English courts.